Helpdesk & Monitoring
Expert Service
Our 24/7 Helpdesk and Network Operation Centre provides you the expert services you need to keep your IT operations running smoothly.
- Our proactive device health monitoring ensures we address many items before they become issues.
- Experienced Technicians work around your schedule to fix your issues fast.
- Users open tickets easily by email, phone, web or using our Just Fix IT Healthcheck desktop app.
- We also offer a local depot drop-in for hardware repairs and device isolation following suspected-virus infection.
Efficient and Friendly
Just Fix IT technicians save you time compared to other IT providers by using our proprietary Just Fix IT Healthcheck apps and remote tools to speedily jump into the issue using chat, phone or email, making the most of your availability without waiting days for a dispatch.
Our experienced technicians become an extension of your day-to-day business team, providing an understanding and efficient partner to meet your desktop, software and IT infrastructure requirements. The thorough onboarding process allows accommodation of standardized environments and support for industry-specific software. We can manage your compliance needs, allowing your staff to focus on your core business.
Customized to Your Needs
With a support package tailored to your company, your users have access to IT subject matter experts to take the pain out of IT support issues. We offer a range of options: from end-to-end full hardware deployment and support, to piecemeal offerings that combine Just Fix IT services with your own inhouse team workflow. As your IT needs change, we walk alongside your management, providing guidance and resources to make effective IT plans.
Routine Maintenance to Keep You Compliant
Due to so many software and hardware versions, it can be overwhelming to try to manage assets and patching schedules. Just Fix IT automated patching tools ensure you are up to date with security updates and bug-fixes. The updates for critical servers can be applied afterhours during specific change windows, or even delayed until after a set burn-in period is established, reducing your inhouse team overtime costs.
Real-Time Monitoring For Critical Hardware
Due to so many software and hardware versions, it can be overwhelming to try to manage assets and patching schedules. Just Fix IT automated patching tools ensure you are up to date with security updates and bug-fixes. The updates for critical servers can be applied afterhours during specific change windows, or even delayed until after a set burn-in period is established, reducing your inhouse team overtime costs.
Talk with a Professional
Don’t hesitate to reach out and contact us directly. One of our team members will be happy to contact you back and start working with you to find the right solution for your company.