Just Fix It & COVID-19

To Just Fix IT customers,

On March 23rd, the Ontario & Quebec governments announced province wide closures of non-essential businesses to limit the spread of novel coronavirus (COVID-19). Effective March 25th, only essential workplaces in both provinces will be permitted to operate.

Just Fix IT qualifies as an essential business by offering IT and telecom services to healthcare providers and financial companies, and by enabling the remote working arrangements of businesses through our private cloud datacentre operations.

Here is an update for our customers as of March 25:

  • Support services: We are pleased to confirm that we will continue to provide JFI Helpdesk and Hosted IT services through this period and to support you as you roll out additional IT capabilities for employees working in isolation or at home.

The preferred method of receiving tickets is by email to help@justfixit.com or via the JFx Healthcheck desktop tool

  • Site visits: In compliance with Government requirements, at this time we are restricting our on-site tech visits to emergencies only, to address critical infrastructure. We will also require certain safeguards be in place including absence of symptoms and with respect to social distancing. The exact arrangements will be discussed directly with affected parties as the need arises.
  • Hardware drop off: The Just Fix IT head office (230 Gage, Kitchener) will be locked to visitors during the day, and pickup/drop off of hardware is by appointment only. Social distancing and absence of symptoms are also expected.

We truly value your partnership and will continue to provide the necessary support during this challenging time. If there is any way we can assist you with your business arrangements, please reach out to your Account Manager or myself. We will provide further updates if there are any further developments.

-Doug Palubiski, CEO